Courses

Conflict Management City & Guilds 1884 Course

The 1884 qualification is designed to counter issues of violence that could be encountered in the workplace. This course will teach you how to justify other people's actions and resolve violence in a calm manner.

You will know how to: assess and reduce risk, avoid and defuse conflict, reporting an incident and accounting for your actions.

This qualification is suitable for nurses, teachers, social service staff, public transport drivers, parking attendants, retailers, customer service, reception, security staff, door staff and this would benefit many other professions.