Courses
Door Supervisor Course Details:
NOCN Level 2 Award in Door Supervision - consists of two parts:
Part 1- Role and Responsibilities of a Door Supervisor (14 hours).
Overall aim: To ensure that door supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.
Introduction.
Aim: To introduce door supervisors to the leisure and security industries.
Objectives: By the end of this session trainees will be able to:
· Define the role of the door supervisor
· Identify the qualities of a door supervisor
· Identify the key players in the leisure and security industries
· State the relationships with the SIA, the police and local authorities
· State the main objectives of door supervisors
· State the requirements for door supervisors under the Private Security Industry Act)
Behavioral standards
Aim: To discuss appropriate behaviour for door supervisors.
Objectives: By the end of this session trainees will be able to:
· State the reasons for having behavioral standards
· List the SIA's specific requirements in relation to licensing and enforcement
Civil and Criminal Law
Aim: To discuss civil and criminal law relevant to door supervision.
Objectives: By the end of this session trainees will be able to:
· Show an understanding of civil and criminal law
· State the requirements relating to the use of force
· State what is meant by 'reasonable' and 'necessary force'
· Identify types of assault
· List some other criminal offences that door supervisors may come across
· List the options available when the law is broken
Searching
Aim: To discuss search procedures.
Objectives: By the end of this session trainees will be able to:
· State the reasons for searching premises
· State how to search people and their property
· State 'conditions of entry' and the importance of obtaining permission to search
· State the difference between general, random and specific searches
· Define an 'offensive weapon'
· State the hazards of conducting a search
· State the procedures for recording articles seized during searches
· List the options available to door supervisors if they find items during searches
Arrest
Aim: To discuss arrest procedures.
Objectives: By the end of this session trainees will be able to:
· Define an arrest able offence
· State the agreed procedures for arrest
· State the limitations to a door supervisor's powers of arrest
· Identify circumstances in which door supervisors may arrest
· Specify why arrests should only be made as a last resort
· State the procedures following an arrest
Drugs Awareness
Aim: To discuss drugs and drug abuse.
Objectives: By the end of this session trainees will be able to:
· Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997
· State some of the symptoms of drug abuse
· List the most common types of illegal drugs
· List signs of drug dealing
· State how to deal with customers found in possession of drugs
· State the procedure for handling seized drugs
· List Health and Safety issues in relation to illegal drugs
· State how to dispose of contaminated waste
Recording Incidents and Crime Scene Preservation
Aim: To discuss incident recording and crime scene preservation.
Objectives: By the end of this session trainees will be able to:
· List the types and reasons for records
· State the reasons for recording incidents
· Identify incidents that need recording and when to call the police
· Explain what information a record should contain
· State the rules for incident book/notebook entries
· List the different types of evidence
· State how forensic evidence can be obtained at a crime scene
· State the basic rules to follow to preserve evidence
Licensing Law
Aim: To discuss licensing law and the licensee's social responsibility
Objectives: By the end of this session trainees will be able to:
· State the law in relation to refusing entry and ejecting customers
· State police powers in relation to license premises
· State the different types of licences and permissions available for premises
· State the rights and duties of licensees and door supervisors as their representatives
· State the law in relation to young persons
· State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming
Equal Opportunities
Aim: To discuss Equal Opportunities and Discrimination.
Objectives: By the end of this session trainees will be able to:
· State what is meant by equal opportunities, prejudice and stereotyping
· State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
· State how these Acts may be enforced
Health and Safety at Work
Aim: To discuss Health and Safety in the workplace.
Objectives: By the end of the session trainees will be able to:
· Define the main areas of Health and Safety legislation
· State the purpose of 'duty of care'
· State the responsibilities of the employer, employees and self employed
· Identify typical risks, hazards and spillage's
· Identify safety signs and safety signals
· State the precautions to be taken in the manual handling of heavy goods
· State the precautions to be taken against HIV, hepatitis and other infectious diseases
Emergency procedures
Aim: To learn the basic procedures for emergency situations
Objectives: By the end of this session trainees will be able to:
· Define the term emergency
· List the reasons for fire certificates and occupancy figures
· State the three components of fire
· Explain the importance of knowing the venue's fire and evacuation procedures
· List the types of fire extinguishers, and their use
· State the procedures for a bomb threat
· State how to act in a first response situation requiring first aid
· State who to contact in first aid situations
Part 2:
Communication Skills and Conflict Management (14 hours)
Overall aim: To ensure that door supervisors have the appropriate communication skills and knowledge of conflict management
Introduction to communications skills and conflict management
Aim: To discuss communication skills and conflict management.
Objectives: By the end of this session trainees will be able to:
· State the importance of customer care
· Show an understanding of basic communication skills
· Show an understanding of verbal and non-verbal communication effectively
· State the need to calm difficult situations and avoid violence
· Identify different types of behaviour
· State what risks can occur during violence at work
· Identify the most common conflict flash-points
· State the importance of managing aggression
· Show an understanding of basic problem-solving skills
· State the impact of reflecting and learning from the experience of conflict
Application of communication skills and conflict management
Aim: To observe and discuss scenario situations requiring effective communication skills and conflict management.
Objectives: By the end of this session trainees will:
· Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
· Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
· Be able to identify some of the types of incidents that occur inside a venue
· Understand how they can deal with incidents in a way that reduces the risk of conflict.
· Understand the law about arrest in relation to a door supervisor's role